NON-EMERGENCY REPAIRS ONLY
This online maintenance request form is intended to be used for routine maintenance requests only. Do not use this to place emergency maintenance requests. If you have an emergency maintenance matter, please call our office at (619) 435-7780 for immediate assistance. After normal business hours, follow the prompt, by selecting option # 6, and your call will be automatically routed to our on-call personnel.
ONLY LICENSED AND INSURED CONTRACTORS
Every repair on your property goes to a contractor who is licensed and insured. That helps protect you, the owner, from liability if something goes wrong on the job.
CHECKED BEFORE WORK BEGINS
We confirm a contractor’s license and insurance before they work on your property, and we expect industry best standards for quality workmanship.
COMPETITIVE PRICING
We look for fair, competitive pricing on every job, and we follow up to make sure the work was completed satisfactorily.
FASTER TURN-TIMES
We schedule and track every job so repairs and rent-ready work are finished promptly. Faster maintenance = faster lease-up, which results in more income for you.
PREVENTIVE MAINTENANCE
We place a great deal of importance on preventive maintenance. Each time our property is inspected, your manager will document your property’s condition. From that inspection, we will recommend any needed repairs or improvements, carried out only by licensed and insured contractors.
Reporting and resolving a repair
Maintenance touches both sides of a tenancy. These pages set out how each side handles it.
- Resident Portal — online rent payments, statements and maintenance requests.
- Resident FAQs — rent, repairs, notices and pets, answered for residents.
- Rental terms and conditions — what our leases commit both sides to.
- Leasing services — how a vacancy gets priced, marketed, shown and filled.
